Trust Centre

Security & Compliance | Information Security | Risk Assessments | GDPR | Sub-Processors | Corporate Governance

Security, Privacy & Compliance

The evolving Pulsar Group (formerly Access Intelligence) portfolio includes Pulsar, an advanced social listening and audience intelligence platform; Isentia, the market-leading media monitoring, intelligence and insights solution provider; Vuelio, a leading media intelligence platform with monitoring, insight, engagement and evaluation tools; and ResponseSource, the network that connects media and influencers to the resources they need.

Our products, practices, and policies are built with security, privacy, and compliance as core design principles. We recognise that this is also important to our users and have created this Trust Centre to be transparent about how we secure their data.


ISO 27001

The Pulsar Group (formerly Access Intelligence) has achieved the ISO/IEC 27001 certification.

ISO 27001 Certificate

This is an international standard for Information Security Management that demonstrates an ongoing commitment to apply the most rigorous risk management model to protect information and data belonging to both the Group and its clients.

The standard forms the basis for the effective management of confidential information and the application of information security controls. It recognises an ongoing commitment to review systems and suppliers, identify risks, assess implications and put controls in place for data security. This includes auditing all systems, information assets, operational processes, legal and regulatory requirements, and an ongoing training programme to strengthen the organisation’s expertise in risk management and data security.

ISO 27001 recognises the Group’s exceptional standards in data management and security. This benefits all clients who can rely on the company’s ability to store and process sensitive data in a secure way underpinned by robust systems, increased business resilience, and improved management processes.

Cyber Essentials (UK)

Cyber Essentials is a UK government-driven initiative to promote high standards in cyber security practices across all industries and sectors.

Developed as part of the UK’s National Cyber Security Programme, the UK Government worked with the Information Assurance for Small and Medium Enterprises (IASME) consortium and the Information Security Forum (ISF), to provide a clear statement of the basic controls that all organisations should implement to mitigate the risk from common internet-based threats, within the context of the Government’s 10 Steps to Cyber Security.


The Cyber Security Information Sharing Partnership (CISP) is a digital service which allows UK private sector organisations and government departments to collaborate.

As a member of CiSP, Pulsar Group collaborates with the NCSC, Police and other industry leaders to build cyber threat awareness to reduce the impact on UK business.

The National Cybersecurity Alliance and the Cybersecurity and Infrastructure Agency (CISA) have collaborated for 20 years to promote October as Cybersecurity Awareness Month. This is a collaboration between the US government and private industry to raise awareness about digital security and empower everyone to protect their personal data from digital forms of crime.

As a registered ‘Champion’ of this international program, Pulsar Group is committed to raising the security awareness of its employees and partners through regular training courses, quizzes and communications.


ISO 9001

The Pulsar Group (formerly Access Intelligence), based in the UK, has achieved the ISO/IEC 9001 certification.

ISO 9001 certificate

Quality Management helps ensure that customers get consistent, good quality products and services by monitoring the key processes required to consistently meet their expectations.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s Quality Management Principles.

ISO 9001 recognises the Group’s ongoing commitment to the quality output of products and services in its role as a trusted partner of client information.


Data Protection

GDPR Compliance

The General Data Protection Regulation (GDPR) is a data protection law that regulates the processing of personal data in the geographic areas where the law abides.

The “UK GDPR” and “EU GDPR” are very similar, and Pulsar Group regularly updates its policies and procedures in line with global privacy developments. We use the term “GDPR” to cover both the UK and EU laws.

Pulsar Group is committed to data ethics. We have defined practices to ensure the way data is collected and used is trustworthy and ethical. For greater transparency, we have created the following compliance pages to describe our stance on GDPR and to outline our obligations:

– GDPR Compliance
– List of Sub-Processors
– GDPR Whitepaper for the Comms Industry

In respect of the changes to Article 27 following Brexit, Pulsar Group partnered with GDPR Local, to offer data subjects living in the EU a local representative. A team of external DPOs then reviewed our data protection policies, processes, and records. Pulsar Group was approved to meet GDPR compliance requirements.

Data Privacy

Our Data Protection Team partners with our Product Teams to ensure products and features comply with applicable statutory, regulatory and privacy laws.

– Pulsar Group Privacy Policy

Get in Touch

You may know us as Pulsar Group (formerly Access Intelligence), Isentia, Pulsar, Vuelio or ResponseSource but we are the same people behind each platform.

Feel free to get in touch with any questions on [email protected]

If you’ve discovered a vulnerability in one of our products, please don’t share it publicly. Instead, please report this to us: [email protected]

Subject Access Requests can be sent to our Data Protection Officer at [email protected]

For legal enquiries, our in-house lawyer is available at [email protected]