Trust Centre

Trust | GDPR | Privacy Policy | DPA | Sub-Processors | Measures

Sub-Processors

To deliver our services, Pulsar Group engages third-party sub-processors to perform hosting, data processing, and customer support functions. All sub-processors undergo security assessments and are bound by data processing agreements requiring equivalent data protection standards.

Note on Modular Applicability:The sub-processors listed below apply only to the specific products, modules, and data sources included in your subscription agreement. If you do not subscribe to or utilise a specific module, the corresponding sub-processors do not process your data.

Pulsar Platform

Name Activity Applicability Location Legal Mechanism Privacy Policy
Amazon Web Services (AWS) Data hosting Core Platform Ireland Adequacy Decision Privacy policy
Intercom Live chat support and in-app communications Core Platform USA SCC/IDTA Privacy policy
Extendi Development Core Platform Italy Adequacy Decision Privacy policy
DeepInfra AI infrastructure provider Core Platform USA SCC/IDTA Privacy policy
Audiense AI model provider and API platform Core Platform USA SCC/IDTA Privacy policy
OpenAI AI model provider and API platform Core Platform USA SCC/IDTA Privacy policy
Anthropic AI model provider and API platform Core Platform USA SCC/IDTA Privacy policy
Nebius AI model provider and API platform Core Platform Netherlands Adequacy Decision Privacy policy
Rebulk dScribe AI model provider and API platform Requires “TRAC Voice-to-Transcription” subscription USA SCC/IDTA Privacy policy
Artificial Societies AI model provider and API platform Requires “Creative Studio” subscription USA SCC/IDTA Privacy policy
Microsoft Azure New authentication with SSO and MFA features Requires “SSO” configuration UK Adequacy Decision Privacy policy
Elastic Email Email Service Provider Requires “Pulsar Contacts” subscription France Adequacy Decision Privacy policy

Vuelio

Name Activity Applicability Location Legal Mechanism Privacy Policy
Microsoft Azure Data hosting and authentication Core Platform UK
Australia (AUS clients only)		 Adequacy Decision Privacy policy
Elastic Email Email Service Provider for monitoring alerts, release distribution, and CRM modules Core Platform France Adequacy Decision Privacy policy
Intercom Live chat support and in-app communications Core Platform USA SCC/IDTA Privacy policy
DeepInfra AI infrastructure provider for translations, summaries and insights Requires “Lumina” subscription USA SCC/IDTA Privacy policy
Openrouter AI model aggregation and routing provider for Lumina summaries Requires “Lumina” subscription USA SCC/IDTA Privacy policy
Google Gemini AI model provider for Lumina stories Requires “Lumina” subscription USA SCC/IDTA Privacy policy

ResponseSource

Name Activity Applicability Location Legal Mechanism Privacy Policy
Pulsant Data hosting Core Platform UK Adequacy Decision Privacy policy

Isentia

Name Activity Applicability Location Legal Mechanism Privacy Policy
Amazon Web Services (AWS) Data hosting Core Platform Australia APP 1-13 Privacy policy
Microsoft Azure New authentication with SSO and MFA features Requires SSO configuration UK APP 8 / SCC/IDTA Privacy policy
SendGrid (Twillo) Email Service Provider for  monitoring alerts Requires “Media Portal” subscription USA APEC CBPR / SCC/IDTA Privacy policy
DeepInfra AI infrastructure provider for translations, summaries and insights Requires “Lumina” subscription USA APP 8 / SCC/IDTA Privacy policy
Openrouter AI model aggregation and routing provider for Lumina summaries Requires “Lumina” subscription USA APP 8 / SCC/IDTA Privacy policy
Google Gemini AI model provider for Lumina stories Requires “Lumina” subscription USA APP 8 / SCC/IDTA Privacy policy

Sub-processor Notifications & Objections

In accordance with our Data Processing Addendum (DPA), we provide 30 days’ prior notice of any new sub-processor engagements.

To subscribe to email notifications regarding changes to our sub-processor list, please contact [email protected]